We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from us.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in its original condition
- In the original packaging with all tags and labels attached
- Returned within 30 days of purchase
- Accompanied by proof of purchase (receipt or order confirmation)
Non-Returnable Items
Certain items cannot be returned for health and safety reasons:
- Items that have been used or opened
- Personalized or custom-made products
- Items damaged due to misuse or normal wear and tear
- Products without original packaging or tags
Return Process
To initiate a return, please follow these steps:
- Contact us via email or phone to request a return authorization
- Provide your order number and reason for return
- Pack the item securely in its original packaging
- Ship the item to the address provided in your return authorization
- Keep your shipping receipt for tracking purposes
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10-15 business days.
Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
We currently do not offer direct exchanges. If you need a different size or item, please return the original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Late or Missing Refunds
If you haven't received a refund yet, please check your bank account again, then contact your credit card company or bank. It may take some time before your refund is officially posted.
Contact Us
For questions about returns or to initiate a return, please contact us at:
Email: contact@kharleonghodex.world
Phone: +1 (512) 468-0105
Address: 1187 Willow Creek Drive, Austin, TX 78745, United States